Delivery Policy for CL Copier Printing Solution (Printer Sales and Rentals)

1. Introduction

Thank you for choosing CL Copier Printing Solution for your printer purchase and rental needs. This Delivery Policy outlines the terms and conditions regarding the delivery of both purchased and rented printers within Malaysia. By placing an order or entering into a rental agreement with us, you agree to the following terms.

2. Delivery Scope

We offer delivery services for:

  • Purchased Printers: Printers that are bought outright by customers.
  • Rented Printers: Printers that are rented on a short-term or long-term basis.

We deliver to all locations within Peninsular Malaysia, Sabah, and Sarawak, subject to availability and the delivery fee structure.

3. Delivery Fees

  • Sales Delivery Fees:
    Delivery charges for purchased printers will be calculated based on the size, weight, and destination. The final delivery fee will be shown at checkout before payment is confirmed.
    • Free Delivery: Free delivery may be offered for certain printers, promotions, or orders above a specified amount. Check our website or contact us for current offers.
  • Rental Delivery Fees:
    Delivery charges for rented printers will depend on the location, size of the machine, and rental duration. A delivery fee will be quoted during the rental agreement process.
    • Fixed Delivery Rate: A fixed rate may apply to certain locations.
  • Delivery to Remote Areas: Additional delivery charges may apply for remote or hard-to-reach locations, particularly in rural parts of Sabah and Sarawak.

4. Delivery Timeframes

  • Standard Delivery:
    • For purchases, delivery typically takes 2 to 5 business days after order confirmation, depending on your location and stock availability.
    • For rentals, delivery will be made within 1 to 3 business days of the rental agreement being confirmed.
  • Expedited Delivery: We offer expedited shipping options for urgent deliveries. Additional fees will apply for next-day or faster delivery services.
  • Weekend and Public Holiday Deliveries: Our standard delivery does not occur on weekends or public holidays. Deliveries scheduled near holidays may experience slight delays.
  • Remote Area Deliveries: For deliveries to remote or rural areas (especially in Sabah and Sarawak), please expect longer delivery times, up to 7 business days.

5. Delivery Process

  • Order Confirmation: Once your order is confirmed, you will receive a delivery confirmation email with the estimated delivery date and tracking information .
  • Delivery Tracking: You will receive a tracking number for your delivery, which can be tracked using our third-party courier service. For any delivery inquiries, feel free to contact us.
  • Delivery Window: Deliveries are scheduled within business hours, typically from 9:00 AM to 6:00 PM, Monday to Friday. A specific delivery window will be communicated when confirming the delivery date.
  • Access Requirements: Please ensure that the location where the printer is being delivered is accessible. If installation is required, please ensure that there is sufficient space and access to power outlets.

6. Customer Responsibilities

  • Accuracy of Delivery Information: The customer is responsible for providing accurate delivery details, including a correct address, contact number, and any special access instructions (e.g., building codes, floor numbers).
  • Inspection upon Delivery:
    • Upon receiving the printer, please inspect it immediately for any visible damage or defects. If the printer is damaged, please report it to the delivery team and contact our customer service within 2 hours of receipt.
    • For rental printers, you are responsible for confirming that the printer is in good working condition when received. Any issues or damages must be reported within 2 hours.
  • Installation and Setup:
    • For purchased printers: If installation is not included in the sale, you will be responsible for setting up the printer, unless an installation service is purchased separately.
    • For rented printers: Installation and basic setup are typically provided for rental customers, as per the rental agreement. Additional setup services can be arranged upon request.

7. Delivery Delays

While we make every effort to deliver on time, delivery times may be affected by:

  • Weather disruptions (e.g., storms, floods)
  • Public holidays and festive seasons
  • Incorrect address or unavailable recipients
  • Stock availability or logistical issues

If a delay occurs, we will inform you promptly and provide an updated estimated delivery date.

8. Damaged or Defective Products

  • Inspection upon Receipt: Upon receiving the printer, please check it for any visible damage. If the printer is damaged during delivery, please contact us immediately and report the issue. We may request photographs for verification purposes.
  • Defective Printers: If your printer is defective (e.g., malfunctioning or non-operational), please notify us as soon as possible. If the product is under warranty, we will provide repair, replacement, or refund, depending on the circumstances.
  • Return for Non-Defective Products: Returns are generally accepted only for defective items. For non-defective returns, products must be returned in original packaging and unused within 7 days of delivery. Restocking fees may apply.

9. Rental Printer Return and Pickup

  • Rental Period: The rental period starts when the printer is delivered and ends when it is picked up. If you wish to extend the rental, please contact us in advance to confirm availability and new pricing.
  • Pickup Process: At the end of your rental period, we will schedule a pickup time for the printer. If the pickup is missed or delayed, additional charges may apply.
  • Return Condition: The printer must be returned in the same condition it was delivered, with all accessories and parts. Missing or damaged items may incur additional charges.

10. International Deliveries

Currently, we only deliver within Malaysia. If you require delivery outside of Malaysia, please contact our customer service team for a custom shipping solution.

11. Customer Support

If you have any questions or concerns regarding your delivery, our customer service team is here to assist you:

  • Phone: 017-6514396
  • Email: clcopierprinting@hotmail.com
  • Operating Hours: Monday – Friday 9.00AM – 6.00PM

12. Changes to the Delivery Policy

CL Copier Printing Solution reserves the right to modify or update this Delivery Policy at any time. Any changes will be posted on our website, and significant updates will be communicated directly to customers.

13.Delivery & Self-Pickup Options

We offer delivery services within Kuala Lumpur and Selangor for your convenience.

Prefer to collect your order? Self-pickup is also available at our location.

For more details, please contact us directly.

Acknowledgment

By placing an order or entering into a rental agreement with CL Copier Printing Solution, you acknowledge that you have read, understood, and agree to the terms and conditions set forth in this Delivery Policy.

This policy is now tailored specifically to your business, CL Copier Printing Solution, based in Malaysia. It covers all key aspects of delivery related to both printer sales and rentals, ensuring clear communication with your customers regarding fees, timeframes, responsibilities, and support.